éa. When can I RECEIVE my shoes? You will receive your shoes within 10-15 work days of our standard time. But sometimes you will surprise the time. Faster shipping or an urgent needing is still available, please contact us in detail. b. What is the size range you provide? Please choose the fitful shoes according to the following size chart. US5 / UK2.5 / EU35 / 22.3cm US6 / UK3.5/ EU35/ 23cm US6.5 / UK4 / EU36.5 / 23.5cm US7.5 / UK5 / EU37 / 24cm US8.5 / UK6 / EU38 / 24.5cm US9 / UK6.5 / EU39 / 25cm US9.5 / UK7 / EU40 / 25.5cm US10 / UK7.5 / EU40.5 / 26cm US10.5 / UK8 / EU41 / 26.5cm US11 / UK8.5 / EU42 / 27cm US11.5 / UK9 / EU43 / 27.5cm US12 / UK9.5 / EU44 / 28cm US13 / UK10.5 / EU45 / 29.5cm US14 / UK11 / EU46 / 29.9cm US15 / UK12 / EU47 / 30.8cm C. Are you provide customization service? Yes, of course, we can make shoes you preferred. Provide your favorite material, heel height, (platform height) ,color, your feet length and width, it is best to have a picture. we will design the shoes according to fashion element and material quality which will contains all the needs. And we will make the shoes which is amazing and just the one you want. Thank you for your support and trust in Queen Van. We are so glad to establish friendly relations with you guys. Dear friends, we are devoted to continuously improve our higher quality, better service, constantly update the latest style to meet your needs. Hoping that you can witness our growth and progress, if you have any advice, please feel free to contact us, we will be dedicated to provide better service.é